PM
Poppy M
1 reviews | Active since Mar 2021
31 Mar 2026, 11:57
Claims not paid
I had unpaid claims by the medical aid on ***1 I been taken from pillar to post regarding payments, portion of the payments was made by Polmed on the 26/6/2025 of which they don't give me a reason why didn't they pay in full. Ihave been calling them numeracy times getting DRS motivation but still not sorted out, My accounts has been handed over because medical aid is failing to make full payment and the staff in the call center are unable to give me clarify i spoke to DARRIK yesterday 30/3/2026 he said he will revert back to me i am still waiting even now. I will like this to be sorted ASAP otherwise I am refering in to the OMDUB of Medical scheme. JM Mohlabi ***/ *** Med Aid Num ***
Helpful (0)
Replies (2)0
Replies (2)
Polmed's replyOfficial
31 Mar 2026, 13:11Hello Poppy Molelekwa,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's reply31 Mar 2026, 13:11
Official
Hello Poppy Molelekwa,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
POLMED Team
Polmed's replyOfficial
02 Apr 2026, 15:52Hello Poppy Molelekwa,
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative, we hereby confirm that this matter has now been resolved.
POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
POLMED Team
Polmed's reply02 Apr 2026, 15:52
Official
Hello Poppy Molelekwa,
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative, we hereby confirm that this matter has now been resolved.
POLMED strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
POLMED Team