Bad attitude

I made an enquiry about an unpaid claim today. I was assisted by Zamazwazi Nthombeni. She just noted that the account was not paid as pre-authorization was not obtained. She was very much arrogant and without any empathy. Her attitude was talking down on me. I told her no to speak "s****" with me, and to transfer me to her supervisor. She just dropped the call. This is very much unprofessional. I had to call back, and was assisted by another consultant, who then given an logical explanation on the non-payment. Was it so difficult Miss Nthombeni????? I feel that she needs to be explained how to deal with customers, even difficult ones and to escalate a problem not just drop the call. My Polmed number is ***