SS
Sifiso S

1 reviews | Active since Dec 2019

28 Jul 2022, 20:36

Awaiting confirmation from Polmed regarding a new application dated 05 July 2022

POLMED I humbly request a level of professionalism when it comes to the process of a new applications. Because if I get a bad service, clearly going forward it doesn't give me any guarantee that I will have the top tier service I'm expected to recieve as a client.

1. On the 5th on July 2022 my new application was made but no acknowledgement was recieved regarding the process. 2. On the 13th July 2022 the main member recieved an email correspondence from Polmed indicating that I have to nominate a GP that is on their Network in order to finalize the application. 3. On the 18th July 2022 an email correspondence was sent as per their request in order to speed up the process but nothing has been brought to my attention to date. 4. Please I have sent POLMED an email for to check the process of my application considering that my partner and I migrated from GEMS to POLMED and on that note we are under Chronic Medications which are due to finish in less than 10 days to come. 😭😭 Kindly provide me with reasons regarding the above matter that delays the process because I have no idea as to how long does the new applications takes place to be finalized. đŸ˜­đŸ˜­đŸ˜­â˜šī¸â˜šī¸

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Replies (2)
Polmed
Polmed's reply29 Jul 2022, 10:16
Official
Hello Sifiso Kola Seanego Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Polmed Team 
Polmed
Polmed's reply29 Jul 2022, 16:27
Official
Hello  Sifiso Kola Seanego Thank you for submitting a comment to us through Hello Peter.  As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.  We apologise for any inconvenience caused to you.  Regards  Polmed Team