Atrocious customer care

Good morning<br> On the 28/01/2015 I submitted a claim to Polmed for processing. On 4/02/15, I received an email from Polmed to inform me that they have forwarded the claim to the relevant department and I must follow up between 7-10 working days.<br> I followed up on 25/05/15 and this claim is still unprocessed!!!!<br> I asked to speak to a manager and Edwina (customer service agent) informed me that the manager is going to tell me the same story she had told me i.e. the claim is unprocessed. She eventually tried to connect me to a manager and when I was put om hold for 10 minutes, I disconnected the call.<br> What atrocious customer care!!!<br> Please investigate<br> Thank you