CS
Christo S

1 reviews | Active since Jun 2021

21 Nov 2022, 12:16

Adding a depended nightmare

Its now a full week since i sent ALL documents needed to add my partner to my medical aid. I received a document received email, still to date no response at all. I honestly dont want to wait till 2023 for a reply from polmed. Online it states CLOSED, now who closes a request without even responding to requests. Kindly add this depended and provide me with feedback via email, Thank you

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Replies (9)
CS
Christo S's update21 Nov 2022, 12:16
Reviewer Update
 MR CJ STANDERMembership number : ***This email serves to confirm that we have received and are attending to your query.Your query number is : 171122QDT1XN



Polmed
Polmed's reply22 Nov 2022, 14:01
Official
 Hello Cristo Stander Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Polmed Team

Best regards,

CS
Christo S's update22 Nov 2022, 14:50
Reviewer Update
Good day, thank you for the assistance, i have resent everything again to ensure it is received. Kind regards, Christo
CS
Christo S's update23 Nov 2022, 10:59
Reviewer Update
I can confirm I have received a reply, however they would not accept documents commissioned by a REGISTERED accountant with 6 Years of studies behind his name, but police officers with 6 Months training will be accepted, how odd is this now. Now you expect me to refill ALL these documents wasting peoples time that has YEARS of studies behind them, as a policeman must stamp it, yet the SAPS website does state it can be done LEGALLY at Auditors with 6 YEARS of studies behind their names. What a pity, we can just leave it.
CS
Christo S's update25 Nov 2022, 11:18
Reviewer Update
Good Morning, I see the depended has been added on my online profile, can you kindly ask the department for confirmation via email if this has been done? I have not heard anything other than the documents that need to be stamped by a police officer (That i rep**** to that i cannot understand it as a auditor have studied 6 years) and a auditor is legally allowed to do the same, commission and certify documents (If i need to do it at police station I can do so). But as stated above it seems the documents have indeed been accepted i would just like confirmation of that, and will a membership card be sent via post? Thank you kindly
Polmed
Polmed's reply25 Nov 2022, 13:30
Official
Hello Cristo Stander Thank you for submitting a comment to us through Hello Peter.  As per the interaction with our representative; we hereby confirm that this matter has now been resolved. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.  We apologise for any inconvenience caused to you.  Regards  Polmed Team

Best regards,

CS
Christo S's update25 Nov 2022, 13:32
Reviewer Update
Good day, thank you for the great service received and speedy resolution, I can confirm it is now resolved. *****
CS
Christo S's update01 Dec 2022, 16:11
Reviewer Update
Good day Dumisani, I ask that you kindly assist me and send me a email as to regard what I should pay, I chatted to Simon but he has not gotten back to me with feedback yet. I would like to know what i should pay, as it states online in my account history that I am now with R3396 Overdue, I was under impression that i will be paying R6792 from 1Dec2022 (Today onwards) since there we are now two people on my medical aid. But it shows they will only deduct R3396 this month, ill see tonight what they will deduct, but should they deduct R3396 it shows there is still R6792 overdue, that does not look right as he was added at the (end) of November meaning should they only deduct R3396 today, there should be only R3396 outstanding for me to manual pay if it was to close to the end of the month. But I have also seen that it states he was back dated to 01/11/2022 - So  then it would mean, i should pay via eft R3396 for his Novemeber, and R3396 for his December manually.. Kindly look into this and forward me a email as to what i need to pay in excess to what is being deducted, i really dont want to have our membership suspended. Thank you Kindly, ***
Polmed
Polmed's reply05 Dec 2022, 13:39
Official
Hello Cristo Stander Thank you for submitting a comment to us through Hello Peter.  Dumisani will get in contact with you soon. Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.  We apologise for any inconvenience caused to you.  Regards  Polmed Team

Best regards,