ACCOUNT PAID FROM INCORRECT BENEFIT

ON 2019/10/28 I WENT TO A MEDICROSS TO HAVE A EXCISION DONE.I CALLED POLMED AND WAS TOLD I DO NOT NEED AUTH AS THE PROCEDURE WAS GOING TO BE DONE IN THE DRS ROOMS AND THAT AS SUCH IT WILL BE PAID FROM THE HOSPITAL BENEFIT.NOW IVE RECEIVED MY POLMED STATEMENT AND ALL THE ACCOUNTS WAS PAID FROM OOH BENEFIT INCLUDING PATHOLOGY.THIS IS NOT ACCEPTABLE.PLEASE INVESTIGATE AND REVERSE AND PAY FROM THE HOSPITAL BENEFIT. DR PR NO:*** ICD 10:D23.5 PROCEDURE CODE:307 AMPATH PR NO:*** DATE OF SERVICE:28/10/2019 POLMED MEMBER:***7 THANK YOU MR VICTOR ***