ABSOLUTELY PATHETIC SERVICE

I don't even know where to start!!! I am a health care provider in the private sector and never in my career have I ever had good service from Polmed. The latest disgust me greatly!!! We are trying to apply for out of hospital benefits for a child with a physical disability. We have been waiting a whole month now for a response!!! No one at the call centre seems to know what they are doing!!!! No one seems to be doing their job!!! How difficult can this be?!?!?!? After many complaints at Polmed itself, I never get a response back!!! Not even query numbers are useful because no one knows what they are doing!!!!!! My phone bill is sky high due to *********** Polmed consultants!!! We are trying to make a difference in the lives of these young children, but Polmed really is not helping us or their members at all!!!! I am utterly disgusted and highly disappointed.