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DOPLAS B
1 reviews | Active since Nov 2015
16 Sept 2021, 13:16
A VERY STRESSED AND FURIOUS WIDOW BECAUSE OF POLMED
I am very much dissapointed by POLMED that just decided to send me unclear bill for my late husband that was on chronic medication. I happened to be under a lot of strain after the passing of my husband. POLMED surprised me again with an email stating that " Please note that your membership with POLMED has been suspended with effect from 01-Sep-2021 due to Credit Control - MP.
If you have any questions, please email us at ***.
Kind regards,
POLMED FINANCE DEPARTMENT
As a new widow it really stressed me to see this email and what about my kids that i am left with. POLMED is really not considerate. I have sent all my document for my late husband to inform the medical aid that there should be changes.
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Replies (2)
Polmed's replyOfficial
16 Sept 2021, 14:06Hello DOPLAS BEAT
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's reply16 Sept 2021, 14:06
Official
Hello DOPLAS BEAT
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Polmed Team
Polmed's replyOfficial
17 Sept 2021, 15:56Hello DOPLAS BEAT
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team
Polmed's reply17 Sept 2021, 15:56
Official
Hello DOPLAS BEAT
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has now been resolved.
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Polmed Team