MB
Madoda B

1 reviews | Active since Nov 2016

07 Jan 2023, 08:31

A VERY SELFISH AND UNFAIR DECISION BY POLMED AS A MEDICAL AID.

I am very disappointed by the way medical aid decided to drastically increase its contributions without any other option of savings. I am not a person who frequent doctors visits or hospitals and due to that I am on aquarium and was forced without any option to be on higher plan (Marine) unfairly. I recieved a communique that by the end December 2022 I will be on higher plan by default if I dont change it so I then called in to verify that information then was told its true. Medical aid decided to implement the changes. Now I see an email that the contribution increase that was communicated in October 2022 by Council for Medical Aid pended and I am not sure how did Polmed communicate the increase to its members if the point is pending. This is a day light ******* without consideration for members. I am very much disappointed by Polmed

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Replies (2)
Polmed
Polmed's reply02 Feb 2023, 09:53
Official
Hello Madoda Bidla
 
Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Polmed Team
Polmed
Polmed's reply02 Feb 2023, 14:15
Official
Hello Madoda Bidla
 
Thank you for submitting a comment to us through Hello Peter. 
 
As per the interaction with our representative, we hereby confirm that this matter has now been resolved.
 
Polmed strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. 
 
We apologise for any inconvenience caused to you. 
 
Regards 
 
Polmed Team