Fast Efficient Service

On Thursday 27 August I phoned Polar to find out how to gou about replacing a broken watch strap.<br> <br> KB in the call center was very efficient and said I had the choice of sending in my watch or they could send me the strap.<br> <br> I asked what both options cost and he said it was the same, R135.00<br> <br> I decided to have the strap sent to me because I was in a hurry to use the watch again.<br> <br> I only paid on Friday for the watch and emailed proof of payment to the adress provided.<br> <br> Within 5 minutes of my email being sent KB phoned again to confirm the strap colour as I did not specify which strap clearly enough.<br> <br> Today Monday I received my brand new strap via Courier and within 3 minutes installed it myself.<br> <br> <br> <br> I wish all companies could have a service as efficient and effective as Polar.<br>