Point Waterfront Apartments Durban - ****roaches and Mold

Checked into Point Waterfront apartments for one night yesterday. They put me into an apartment at The Quayside apartments - flat 311. I noticed some serious mold in the bathroom and shower while showering. I msgd the manager on duty with photos and said its unacceptable. She said initially she will sort it out in the morning, and then wanted to send someone that night. I had already showered with slops by then and told her to sort it out the next morning before new guests.

Worse was to come after returning from getting dinner that night. Upon walking back inside my girlfriend noticed a ****roach run over her foot. Then we noticed lots of ****roaches everywhere. The kitchen, the lounge, there was a roach in our luggage that was left on the lounge floor. I ****ed around 5 roaches before packing and leaving. I called the reception immediately and after initially asking to be moved to a different apartment we decided to move to a different hotel completely. This was at 9:30pm at night.

I asked the manager Sne’ to get the general Manager ANGIE to refund my costs and to call me urgently the next morning.

I got no call from the GM or anyone. I called a few times and then saw a missed call and then a watsapp msg from GUGU saying ANGIE was busy and that i should speak to Expedia for a refund, but that POINT WATERFRONT APARTMENTS would only give me 50% back. Unbelievable. All i expected was at minimum a full refund and an apology from the GM.