Terrible Delivery Service

Ordered a product for overnight delivery, its now day 3 and I am still waiting for it. I phone the next day to ask where the delivery was and they didn't even know it had not been picked up by the courier. Day 3 now, I have spoken to Waseem and there has been no mention of a refund of delivery charges, he did however say he would follow up with the courier. I would not order online from these guys, their courier service is obviously unreliable. I ordered the overnight for a reason and my project has been delayed, so yeah, not good at all