UNSATISFIED CLIENT

To whom it may concern I recently bought a Haval H6 at Garden Motors, Nelspruit and was very happy with the vehicle and all the features it had to offer. I was promised by the salesman that if something would happen to the vehicle that parts is very accessible and that it would not be a problem. On the 28th of May 2021 I was in an accident with the vehicle that damaged the whole front of the vehicle. The insurance and panelbeater accessed the vehicle and they said they’ll repair it as the damage did not exceed 75% of the cars value(the vehicle had roughly 4300km on the odometer). All parts was then ordered from Haval Nelspruit to repair the vehicle. I received a courtesy vehicle from my insurance a week after the accident on the 5th of June 2021 for one month after the claim was approved. I was told by the panelbeater that they are struggling to get parts for the vehicle from Haval Nelspruit and that it may take a bit longer for me to get my vehicle back. I then contacted Haval to query about the parts and the only feedback I received was covid was restricting them to get parts. One month went by and I now had to return my courtesy vehicle to Avis for which my insurance paid and proceeded to Pohls(the panelbeater) to ask for a courtesy vehicle from them and they didn’t have one at that time, so I was stuck without a vehicle and my business would suffer without a vehicle. After one month and one week Haval Nelspruit only managed to deliver 70% of the parts to Pohl’s and they could not carry on with the vehicle because not all essential parts was delivered. I then asked Haval Nelspruit to help me with a courtesy vehicle for the time being and they refused to help me and told me it’s the panelbeater’s responsibility to give me a vehicle. Two moths went by and I was still without a vehicle and was then told by Haval Nelspruit that the parts was yet again delayed due to the looting in Durban. I again asked both Haval Nelspruit and the panelbeater for a courtesy vehicle as my business was struggling without a vehicle and both of them could still not help me. After three months I was told by the panelbeater they received 95% of the parts and could now finish their work on the vehicle and then they bought a new vehicle and gave it to me to use for the remainder of the time. They finished their work and the vehicle was almost ready for collection when the panelbeater phoned me and said there is a problem with the gearbox and that the vehicle needs to go back to Haval Nelspruit as it might only be a computer problem. Haval Nelspruit then told me they need the technician from Santon Haval to help them with the problem. Another week passed by and I still didn’t receive any feedback from Haval Nelspruit if they could fix the gearbox. Then I received a call from my main broker and he said they need to order a new gearbox as that is Haval’s policy to rather replace then fix. Now it’s been 3months and 3weeks and I still don’t have my car and they can’t fix it. Everything was approved and new gearbox arrived and installed. I was told by Haval Nelspruit I would receive my vehicle on the 23rd of September 2021. I did not receive any feedback from them as the due date already passed. I received a call from Haval Nelspruit on the Thursday the 30th of September telling me the vehicle would be ready on the next Friday which would be on the 8th of October 2021 and then I drove to Haval Nelspruit and wanted to see what is the problem. They then told me the technician working on the gearbox installed it incorrectly and they don’t have enough technicians to have one only working on my vehicle and that I should wait some more. Then only they offered me a courtesy vehicle to use this is after 4 months of waiting for my vehicle. Yesterday on the 4th of October 2021, I received a call telling me my vehicle is ready they are busy cleaning it and that I could collect it later that day. Then there was some problems with the payments between Haval Nelspruit and the panelbeater. The people from the panelbeater then collected my vehicle and took it back to their workshop when I received a call telling me the water bottle on the radiator has a hole in it and it’s leaking water but they already ordered a new one and the vehicle would be ready today(5th of October 2021). I phoned Haval Nelspruit this morning the 5th of October to ask if my part was delivered and they said no it was ordered too late so my vehicle would not be ready today. I’m very unsatisfied by the service I received from Haval Nelspruit AND Pohls panelbeater. To this day it’s been 4months and one week and I still don’t have my vehicle back which I’m paying every month without hassle. I demand some compensation from as I lost a lot of business without a vehicle and empty promises from them. Kind Regards Elisca Sevenster