Unacceptable service and faulty products.

Attention: POCO management and directors

I purchased an item from your Parklands branch in Cape Town last year. The item has a warranty of one (1) year.

Last week the item stopped working. The item is still within the warranty period. I called your call center to ask for assistance in getting a new product. Apparently my call was logged but to date I have not had a response from your offices. I have also sent follow up emails and no response has been received. This after I was promised, by your agent Ruth, that the turn around time would be within the first eight (8) hours. My follow up calls are also not be attended to by your call center.

The follow up service and lack of any service or customer satisfaction is terrible and unacceptable. Is this part of the reason your branches are shutting down... you do not know how to run a business ... shame.

I will never refer anyone to POCO and will never purchase from your or any affiliated organisations/companies again.