BAD CUSTOMER AND FAULTY PRODUCTS SOLD BY POCO

I BOUGHT A DEFY FRIDGE AT POCO SANDOWNE IN END JUNE 2017. THE FRIDGE WASN'T EVEN A YEAR OLD AND IT STARTED GIVING ME PROBLEMS BY THE FREEZER OVER FREEZING AND MY FOOD GOING BAD. I THEN REPORTED IT WITH THE STORE IN MAY 2018 AND A CALL WAS LOGGED. IT TOOK FOREVER FOR A TECHNICIAN TO COME OUT. 4 MONTHS LATER I HAVE THE SAME PROBLEM. I REPORTED IT WITH THE STORE ON THE 19/10/2018, WHEN I CALLED POCO HEAD OFFICE TODAY THE CALL WASNT EVEN LOGGED, APPARENTLY BECAUSE OF MY ADDRESS BEING INCORRECT. HOWEVER WHO'S FAULT IS THAT, BECAUSE I GAVE MY CORRECT DETAILS. NOW I MUST WAIT AGAIN FOR A TECHNICIAN TO COME WHICH IS UNACCEPTABLE, BECAUSE IN THE MEANTIME I DON'T HAVE A FRIDGE TO USE AND THE AGENT COULDN'T GIVE ME A TIME FRAME AS TO WHEN I CAN EXPECT A TECHNICIAN. I NO LONGER WANT THAT FRIDGE!!!...ITS EITHER I GET MY MONEY BACK OR I WANT A NEW FRIDGE. THE CONSUMER PROTECTION ACT SAYS THAT IF A SUPPLIER SELLS GOODS TO A CONSUMER AND IT CAN NOT BE USED FOR THE ACTUAL PURPOSE IT CAN BE RETURNED TO THE SUPPLIER FOR A NEW ONE OR YOU GET YOR MONEY BACK. I'M NOT LEAVING IT HERE. DEFY AND POCO NEED TO ACT FAST!