Bad and disappointing

<p><br />To whom it may concern</p> <p>A HOOD DRYER ACE PRO SALON 100W ORANGE was purchased from the above store and brought down from Cape Town as a gift. After a maximum of 6 uses, the dryer head started sagging down. I then called the store and spoke to Mario who told me to send the dryer back, at my expense. I told Mario that the customer service was atrocious and that customers should not be treated this way. He got his rep in Johannesburg, Greg, to contact me and after waiting a while, my friend had driven all the way from Germiston in search of his little warehouse "Creative Housewares".</p> <p>This has been an ongoing process which has started since the 19 October 2016. I received the hair dryer back on the 21 April at around after 6, after I had whatsapp messaged Greg, telling him to return the dryer to the person who purchased it. He said that he had not received my address, and I referred him back to the whatsapp message.</p> <p>Greg told me that I would receive my dryer on the Friday morning, he called me back saying that the driver was running late and the driver would be delivered after 3. I then had to make arrangements for my daughter to be there when the dryer arrived and the dryer was only delivered after 6 that night.</p> <p>The dryer was then set up by my neighbour, who is basically an expert, and after the third time being used, the head collapsed. I whatsapp messaged Greg, again, suggesting that he collect the dryer and refund me. Greg called the following day and told me that the person who put it up, didn't do it properly, and told me that he has been in the business for 20 years and he done ethnic hair, which has got nothing to do with situation at hand.</p> <p>The service I received and a hair dryer that keeps collapsing, as the head of the hair dryer is too heavy for the little plastic nut because it keeps cracking ,is really pathetic on the highest level. I honestly don't think this guy knew what he was talking about.</p> <p>A very disappointed customer</p>