Poor Customer Service

<p>In May 2016 my husband was involved in a car accident and we sent a claim on 30 May 2016. And i sent them a setlement letter from the bank and i even did an interview with a "Fradulent officer" they have appointed to me for a statement of the accident and to date my claim has not been resolved. Vuyiswa has been dealing with my claim and when i phoned last week Friday 17 June 2016 she told me that she is waiting for her Manager to review the report from the Fradulet officer and today its Tuesday 21 June she did not bother to phone me and let me know of the status of my claim. When i called in today to follow up she still tells me the same story, apparently her Manager is very busy and she is not allowed to give me his contacts. So her Manager is busy that he is not even able to do his Job??? I have the right to speak to that Manager because i'am a paying customer!!! This is ridiculous poor customer service. When they deduct their premiums no one has to phone them and follow up but when they have to deal with our claims its a hassle... How long does it have to take for a claim to be paid as i have done everything that i was supposed to do?? Its been almost a month now, so now the bank will deduct the premiums from my account since the car is still in the Bank's name... They dont even have the Decency to keep me on the loop regarding my claim.. I have been phoning them since the day i claimed!!! Maybe i should start looking for another Insurance...</p>