PocketOption won't pay refund and *****s my money. They don't follow their own rules and conditions. They are ****mers!

I requested my payout and then got this response from their customer support "We are sorry to inform you that the funds are considered lost. Our financial provider reported that the refund was unsuccessful." Their rules and conditions state "Any transactions made by the Client must be executed through the determined source of the transaction, belonging exclusively to the Client, who carries out the payment by his/her own funds. The withdrawal, refund, compensation, and other payments carried out from the Client’s account can only be made using the same account (bank, or payment card) that was used to deposit the funds. Withdrawal from the Account may be carried out only in the same currency in which the corresponding deposit was made." After more than a month, they have still not refunded me even when I followed their rules exactly as I have used the same account (bank, or payment card) and I have adhered to their rules. Now they are making up rules to suit them, so they do not have to refund me. They do not adhere to their own rules and conditions. and won't pay me my refund.