JH
Johannes H
1 reviews | Active since Oct 2020
09 Sept 2025, 17:32
PocketOptin a ****
I have now been Waiting a month for my money to be refunded as I had an account with them. I requested a withdrawal. They did NOT respond to it as I have opened another account. They have been hammering that Im not allowed to have 2 accounts. It was their fault that I was not refunded. I have had numerous conversations with them, They keep on telling me they need this and again they need something else Il put on proof later to proof their incompetence. The only person there to trust is Evelyn Morgan. I had another deposit to my trading account that is missing now for More than a week. What are they doing with my money because of waiting I have lost a lot of money
Helpful (0)
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Replies (2)
pocketoption.com's replyOfficial
12 Sept 2025, 14:04Dear Johannes,
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Best regards,
pocketoption.com's reply12 Sept 2025, 14:04
Official
Dear Johannes,
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Best regards,
pocketoption.com's replyOfficial
12 Sept 2025, 15:02Dear Johannes,
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Best regards,
pocketoption.com's reply12 Sept 2025, 15:02
Official
Dear Johannes,
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Thank you for reaching out to us regarding your account status and refund concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate the opportunity to address this matter directly.
We have carefully reviewed your case and can confirm that the account associated with *** was closed due to the existence of a duplicate funded account under your name. As outlined in clause 2.3 of our Public Offer Agreement, each client is permitted to maintain only one active trading account with our platform. This policy is strictly enforced to ensure compliance with financial regulations and maintain fair trading conditions for all our users, as well as to ensure the normal functioning of your active account.
Regarding your refund request, we want to assure you that all legitimate funds remain secure and accessible. To initiate your refund process, please provide an official bank statement in the original PDF format containing the account number, name of the account holder, and details of payments made on 2025-08-08 and 2025-08-13. We have been consistently replying to your inquiries and requesting these documents for almost a month through our email communication. Still, we have not yet received the qualified documentation needed to proceed with your refund. We have resent the document requirements to your email and recommend contacting your bank's customer support if you need assistance obtaining these statements.
To help resolve this issue, we kindly ask you to contact our support team directly at *** using the email address associated with your closed account, for which you wish to request a refund. Once we receive the requested documents, we will be able to proceed with your refund request. We are committed to helping you access your refund with your cooperation!
Concerning your missing deposit, our Finance Department has been actively responding to your existing support requests and has repeatedly asked for the necessary documents to investigate your deposit. The Binance transaction history screenshot you provided indicates that no funds were sent from your Binance account since 2025-08-28, the day the crypto deposit request was created on your Pocket Option account. We kindly ask you to review your Binance transaction history carefully. Please rest assured that your funds are safe if deposited following the correct instructions. If you have sent any other deposits that have not been reflected in your account, please create a new support request in the "Deposits" category with all relevant details, so our Financial Department can assist you promptly.
We must emphasize that any communication regarding payments or account issues should be conducted exclusively through our official channels: our support email (***) or the internal support system within our platform. We strongly advise against sharing payment or account details through WhatsApp, Telegram, or other unofficial platforms with any third parties, as this may expose you to financial risks and potential *****.
Our support team remains ready to assist you with both your refund and deposit concerns. We appreciate your understanding of our policies and your cooperation in helping us maintain a secure trading environment for all clients. We look forward to receiving the required documents so we can resolve these matters for you without further delay!
Best regards,
Pocket Option Team
Best regards,