XD
Xavier D
1 reviews | Active since Mar 2022
09 Sept 2025, 15:09
I am extremely disappointed with this platform.
I deposited funds and traded without any problems for a while – everything seemed normal. However, today when I tried to sign into my account, I was greeted with a “Blocked” banner. My funds are now stuck on the platform, and despite sending multiple support tickets and emails, I have received no response or assistance.
This is unacceptable. I trusted this platform and even recommended it to family and friends, but I will now be warning them against it. The lack of communication and support is truly disappointing.
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Replies (1)
pocketoption.com's replyOfficial
11 Sept 2025, 17:55Dear Xavier,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your account access. We understand how alarming it can be to find your account unexpectedly blocked, and we regret the distress this situation has caused you.
We want to assure you that your account was temporarily blocked as a protective security measure after our systems detected unusual activity that suggested potential unauthorized access attempts. This automatic security feature is designed to safeguard your account and funds from possible compromise. The reason for the block and instructions for resolution were communicated to you via email and are also visible when attempting to log in through the web version of our platform.
We are pleased to confirm that your account has now been successfully restored after you contacted us from your registered email address. We apologize for any delay in our response to your emails. As we can see, we rep**** to your email within 2 hours and restored your account subsequently.
At Pocket Option, we take the security of our clients' accounts and funds extremely seriously. These protective measures, while sometimes inconvenient, are implemented to ensure the security of all our users. We understand that the communication during this process may have felt insufficient, and we are continuously working to improve our response times and clarity in such situations.
We truly value your trust in our platform and regret that this experience has led you to reconsider recommending our services. If you have any further questions or need additional assistance, please do not hesitate to contact our support team directly through support requests on our platform or at ***.
Best regards,
Pocket Option Team
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your account access. We understand how alarming it can be to find your account unexpectedly blocked, and we regret the distress this situation has caused you.
We want to assure you that your account was temporarily blocked as a protective security measure after our systems detected unusual activity that suggested potential unauthorized access attempts. This automatic security feature is designed to safeguard your account and funds from possible compromise. The reason for the block and instructions for resolution were communicated to you via email and are also visible when attempting to log in through the web version of our platform.
We are pleased to confirm that your account has now been successfully restored after you contacted us from your registered email address. We apologize for any delay in our response to your emails. As we can see, we rep**** to your email within 2 hours and restored your account subsequently.
At Pocket Option, we take the security of our clients' accounts and funds extremely seriously. These protective measures, while sometimes inconvenient, are implemented to ensure the security of all our users. We understand that the communication during this process may have felt insufficient, and we are continuously working to improve our response times and clarity in such situations.
We truly value your trust in our platform and regret that this experience has led you to reconsider recommending our services. If you have any further questions or need additional assistance, please do not hesitate to contact our support team directly through support requests on our platform or at ***.
Best regards,
Pocket Option Team
pocketoption.com's reply11 Sept 2025, 17:55
Official
Dear Xavier,
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your account access. We understand how alarming it can be to find your account unexpectedly blocked, and we regret the distress this situation has caused you.
We want to assure you that your account was temporarily blocked as a protective security measure after our systems detected unusual activity that suggested potential unauthorized access attempts. This automatic security feature is designed to safeguard your account and funds from possible compromise. The reason for the block and instructions for resolution were communicated to you via email and are also visible when attempting to log in through the web version of our platform.
We are pleased to confirm that your account has now been successfully restored after you contacted us from your registered email address. We apologize for any delay in our response to your emails. As we can see, we rep**** to your email within 2 hours and restored your account subsequently.
At Pocket Option, we take the security of our clients' accounts and funds extremely seriously. These protective measures, while sometimes inconvenient, are implemented to ensure the security of all our users. We understand that the communication during this process may have felt insufficient, and we are continuously working to improve our response times and clarity in such situations.
We truly value your trust in our platform and regret that this experience has led you to reconsider recommending our services. If you have any further questions or need additional assistance, please do not hesitate to contact our support team directly through support requests on our platform or at ***.
Best regards,
Pocket Option Team
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your account access. We understand how alarming it can be to find your account unexpectedly blocked, and we regret the distress this situation has caused you.
We want to assure you that your account was temporarily blocked as a protective security measure after our systems detected unusual activity that suggested potential unauthorized access attempts. This automatic security feature is designed to safeguard your account and funds from possible compromise. The reason for the block and instructions for resolution were communicated to you via email and are also visible when attempting to log in through the web version of our platform.
We are pleased to confirm that your account has now been successfully restored after you contacted us from your registered email address. We apologize for any delay in our response to your emails. As we can see, we rep**** to your email within 2 hours and restored your account subsequently.
At Pocket Option, we take the security of our clients' accounts and funds extremely seriously. These protective measures, while sometimes inconvenient, are implemented to ensure the security of all our users. We understand that the communication during this process may have felt insufficient, and we are continuously working to improve our response times and clarity in such situations.
We truly value your trust in our platform and regret that this experience has led you to reconsider recommending our services. If you have any further questions or need additional assistance, please do not hesitate to contact our support team directly through support requests on our platform or at ***.
Best regards,
Pocket Option Team