AF
Alwyn F
1 reviews | Active since Jun 2023
07 Nov 2025, 10:08
Frustrating Withdrawal Delays and Poor Support from Pocket Option
I’m having a terrible experience with Pocket Option. My first two small withdrawals were processed the same day without any issues. But when I tried to withdraw a larger amount, I was suddenly required to complete additional selfie verification, which took them over three days to approve. After that, I attempted an even larger withdrawal — and now it’s been five days with no payout. Contacting support is pointless; they just keep giving the same generic responses every time.
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pocketoption.com's replyOfficial
11 Nov 2025, 13:38Dear Alwyn,
Thank you for your detailed feedback. We're sorry to hear about your frustration with the withdrawal process and the perceived delays.
We are pleased to confirm that your selfie verification has been successfully completed, and you have successfully made a withdrawal from our platform. We want to assure you that, as a trustworthy platform, we process numerous successful withdrawals daily for traders worldwide.
Selfie verification is a mandatory requirement under our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, designed explicitly to protect your account and funds from unauthorized access. While the standard review time is approximately one business day, there may be slight delays during periods of high workload. We appreciate your patience during this necessary security process.
Regarding withdrawal processing, once a withdrawal request is submitted, it is placed in a general queue for processing. It usually takes up to 3 business days to process a payment. In most cases, the payments are instant. However, some transactions may take up to 14 business days to be processed. We assure you that all withdrawal requests will be processed as soon as possible and within a reasonable time frame.
We have reviewed our communication with you and can confirm that our support team's responses were tailored to address the specific status and details of your withdrawal request at each stage, rather than being generic.
We understand that waiting can be frustrating, but we appreciate your cooperation and want to reassure you of our commitment to processing all withdrawals securely. If you have any further questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at ***. Our support team will help you promptly!
Best regards,
Pocket Option Team
Thank you for your detailed feedback. We're sorry to hear about your frustration with the withdrawal process and the perceived delays.
We are pleased to confirm that your selfie verification has been successfully completed, and you have successfully made a withdrawal from our platform. We want to assure you that, as a trustworthy platform, we process numerous successful withdrawals daily for traders worldwide.
Selfie verification is a mandatory requirement under our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, designed explicitly to protect your account and funds from unauthorized access. While the standard review time is approximately one business day, there may be slight delays during periods of high workload. We appreciate your patience during this necessary security process.
Regarding withdrawal processing, once a withdrawal request is submitted, it is placed in a general queue for processing. It usually takes up to 3 business days to process a payment. In most cases, the payments are instant. However, some transactions may take up to 14 business days to be processed. We assure you that all withdrawal requests will be processed as soon as possible and within a reasonable time frame.
We have reviewed our communication with you and can confirm that our support team's responses were tailored to address the specific status and details of your withdrawal request at each stage, rather than being generic.
We understand that waiting can be frustrating, but we appreciate your cooperation and want to reassure you of our commitment to processing all withdrawals securely. If you have any further questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at ***. Our support team will help you promptly!
Best regards,
Pocket Option Team
pocketoption.com's reply11 Nov 2025, 13:38
Official
Dear Alwyn,
Thank you for your detailed feedback. We're sorry to hear about your frustration with the withdrawal process and the perceived delays.
We are pleased to confirm that your selfie verification has been successfully completed, and you have successfully made a withdrawal from our platform. We want to assure you that, as a trustworthy platform, we process numerous successful withdrawals daily for traders worldwide.
Selfie verification is a mandatory requirement under our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, designed explicitly to protect your account and funds from unauthorized access. While the standard review time is approximately one business day, there may be slight delays during periods of high workload. We appreciate your patience during this necessary security process.
Regarding withdrawal processing, once a withdrawal request is submitted, it is placed in a general queue for processing. It usually takes up to 3 business days to process a payment. In most cases, the payments are instant. However, some transactions may take up to 14 business days to be processed. We assure you that all withdrawal requests will be processed as soon as possible and within a reasonable time frame.
We have reviewed our communication with you and can confirm that our support team's responses were tailored to address the specific status and details of your withdrawal request at each stage, rather than being generic.
We understand that waiting can be frustrating, but we appreciate your cooperation and want to reassure you of our commitment to processing all withdrawals securely. If you have any further questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at ***. Our support team will help you promptly!
Best regards,
Pocket Option Team
Thank you for your detailed feedback. We're sorry to hear about your frustration with the withdrawal process and the perceived delays.
We are pleased to confirm that your selfie verification has been successfully completed, and you have successfully made a withdrawal from our platform. We want to assure you that, as a trustworthy platform, we process numerous successful withdrawals daily for traders worldwide.
Selfie verification is a mandatory requirement under our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, designed explicitly to protect your account and funds from unauthorized access. While the standard review time is approximately one business day, there may be slight delays during periods of high workload. We appreciate your patience during this necessary security process.
Regarding withdrawal processing, once a withdrawal request is submitted, it is placed in a general queue for processing. It usually takes up to 3 business days to process a payment. In most cases, the payments are instant. However, some transactions may take up to 14 business days to be processed. We assure you that all withdrawal requests will be processed as soon as possible and within a reasonable time frame.
We have reviewed our communication with you and can confirm that our support team's responses were tailored to address the specific status and details of your withdrawal request at each stage, rather than being generic.
We understand that waiting can be frustrating, but we appreciate your cooperation and want to reassure you of our commitment to processing all withdrawals securely. If you have any further questions, concerns, or need assistance, please contact our support team through support requests on our platform or via email at ***. Our support team will help you promptly!
Best regards,
Pocket Option Team