VM
Vuyolwethu M
1 reviews | Active since Mar 2026
08 Apr 2026, 20:29
Deposit was successful but never reflected asking for refund now
Hi Pocket Option, still waiting for a resolution on my deposit issue. You've acknowledged the problem but haven't refunded my money. Can you please escalate this to your complaints department and provide a clear timeline for resolution? Frustrated with the lack of progress
Helpful (0)
Replies (1)0
Replies (1)
pocketoption.com's replyOfficial
09 Apr 2026, 18:44 Dear Vuyolwethu,
Thank you for taking your time to updating your review. We understand how frustrating this situation is, and we sincerely apologize for the delay.
Please note that the investigation of your deposit is still ongoing in your support request #***. At the moment, we are still awaiting a response from the financial provider. While the process is taking longer than expected, we are in constant contact with them and will inform you immediately as soon as we receive any updates.
We kindly ask you to wait for the outcome of the investigation, as only the financial provider can confirm the transaction details and proceed further.
If you have any additional information to share, please reply directly in your existing support request, or contact us via email at ***. We’re here to assist you.
We truly appreciate your patience and understanding.
Best regards,
Pocket Option Team
Thank you for taking your time to updating your review. We understand how frustrating this situation is, and we sincerely apologize for the delay.
Please note that the investigation of your deposit is still ongoing in your support request #***. At the moment, we are still awaiting a response from the financial provider. While the process is taking longer than expected, we are in constant contact with them and will inform you immediately as soon as we receive any updates.
We kindly ask you to wait for the outcome of the investigation, as only the financial provider can confirm the transaction details and proceed further.
If you have any additional information to share, please reply directly in your existing support request, or contact us via email at ***. We’re here to assist you.
We truly appreciate your patience and understanding.
Best regards,
Pocket Option Team
pocketoption.com's reply09 Apr 2026, 18:44
Official
Dear Vuyolwethu,
Thank you for taking your time to updating your review. We understand how frustrating this situation is, and we sincerely apologize for the delay.
Please note that the investigation of your deposit is still ongoing in your support request #***. At the moment, we are still awaiting a response from the financial provider. While the process is taking longer than expected, we are in constant contact with them and will inform you immediately as soon as we receive any updates.
We kindly ask you to wait for the outcome of the investigation, as only the financial provider can confirm the transaction details and proceed further.
If you have any additional information to share, please reply directly in your existing support request, or contact us via email at ***. We’re here to assist you.
We truly appreciate your patience and understanding.
Best regards,
Pocket Option Team
Thank you for taking your time to updating your review. We understand how frustrating this situation is, and we sincerely apologize for the delay.
Please note that the investigation of your deposit is still ongoing in your support request #***. At the moment, we are still awaiting a response from the financial provider. While the process is taking longer than expected, we are in constant contact with them and will inform you immediately as soon as we receive any updates.
We kindly ask you to wait for the outcome of the investigation, as only the financial provider can confirm the transaction details and proceed further.
If you have any additional information to share, please reply directly in your existing support request, or contact us via email at ***. We’re here to assist you.
We truly appreciate your patience and understanding.
Best regards,
Pocket Option Team