Deposit issue with Pocket option-No refund despite succesful payment

Dear Vuyolwethu,

Thank you for sharing your feedback, and we are sorry to hear about your deposit issue. We sincerely apologize for the inconvenience this has caused and understand how frustrating it can be when funds do not appear in your account as expected.

While most deposits are processed within minutes—like the other deposit you made—we recognize that in rare cases, various issues with payment providers can create unexpected delays beyond our immediate control. In such situations, the payment may require manual addition to your account balance. Please rest assured that your funds are safe when you deposit following the proper instructions.

Upon reviewing your account, we confirm that our Finance Department has been actively replying to you regarding this matter. Please kindly note that the financial provider requires proper deposit proof to begin an investigation. We have sent you the document requirements again in your existing support request, along with a document sample for your reference.

To accelerate the process and track your deposit as quickly as possible, we recommend contacting your bank's support team to obtain the required document and attach it to your next reply in your existing support request. Once we receive the necessary documentation, we will be able to start the investigation promptly.

Thank you for your understanding and cooperation. We look forward to resolving your deposit issue swiftly with your cooperation.

Best regards,
Pocket Option Team