aK
aveer K
1 reviews | Active since Sept 2016
09 Jun 2026, 10:20
Bad service
1 made a deposit, but they can't find my funds, after me contacting my bank, my bank confirmed they need to accept it, after me send them screen shots, they still failed to sort it out. Dep was made via Mastercard, which already went off my bank account,
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pocketoption.com's replyOfficial
19 Jun 2026, 10:56Dear Aveer,
Thank you for sharing your feedback, and we are sorry to hear about the trouble you experienced with your deposit.
We are glad to confirm that the mentioned deposit has since been successfully credited to your account balance. We sincerely apologize for the inconvenience this delay caused you.
While most deposits are processed within minutes, as with all your other deposits, we recognize that, in rare cases, issues with payment providers can cause unexpected delays beyond our immediate control. When this happens, the payment may require manual addition to your account balance. Please rest assured that your funds are always safe throughout this process, provided the deposit is made following the instructions on the "Deposits" page.
We are sorry to see that you have closed your account, and we wish you all the best in the future. Should you ever reconsider, our support team remains available 24/7 at *** and would be happy to assist you.
Best regards,
Pocket Option Team
Thank you for sharing your feedback, and we are sorry to hear about the trouble you experienced with your deposit.
We are glad to confirm that the mentioned deposit has since been successfully credited to your account balance. We sincerely apologize for the inconvenience this delay caused you.
While most deposits are processed within minutes, as with all your other deposits, we recognize that, in rare cases, issues with payment providers can cause unexpected delays beyond our immediate control. When this happens, the payment may require manual addition to your account balance. Please rest assured that your funds are always safe throughout this process, provided the deposit is made following the instructions on the "Deposits" page.
We are sorry to see that you have closed your account, and we wish you all the best in the future. Should you ever reconsider, our support team remains available 24/7 at *** and would be happy to assist you.
Best regards,
Pocket Option Team
pocketoption.com's reply19 Jun 2026, 10:56
Official
Dear Aveer,
Thank you for sharing your feedback, and we are sorry to hear about the trouble you experienced with your deposit.
We are glad to confirm that the mentioned deposit has since been successfully credited to your account balance. We sincerely apologize for the inconvenience this delay caused you.
While most deposits are processed within minutes, as with all your other deposits, we recognize that, in rare cases, issues with payment providers can cause unexpected delays beyond our immediate control. When this happens, the payment may require manual addition to your account balance. Please rest assured that your funds are always safe throughout this process, provided the deposit is made following the instructions on the "Deposits" page.
We are sorry to see that you have closed your account, and we wish you all the best in the future. Should you ever reconsider, our support team remains available 24/7 at *** and would be happy to assist you.
Best regards,
Pocket Option Team
Thank you for sharing your feedback, and we are sorry to hear about the trouble you experienced with your deposit.
We are glad to confirm that the mentioned deposit has since been successfully credited to your account balance. We sincerely apologize for the inconvenience this delay caused you.
While most deposits are processed within minutes, as with all your other deposits, we recognize that, in rare cases, issues with payment providers can cause unexpected delays beyond our immediate control. When this happens, the payment may require manual addition to your account balance. Please rest assured that your funds are always safe throughout this process, provided the deposit is made following the instructions on the "Deposits" page.
We are sorry to see that you have closed your account, and we wish you all the best in the future. Should you ever reconsider, our support team remains available 24/7 at *** and would be happy to assist you.
Best regards,
Pocket Option Team