LB
Lerato B
1 reviews | Active since May 2017
02 Mar 2022, 12:47
Worst Technical Support Department
I have very mixed feelings with PNet. They have absolutely reliable and available Account Managers like Clinton and Anthea but the support team is letting them down, they have absolutely no customer service skills at all and quite temperament. Thabiso Ramosedi is going to the reason why good businesses get negative rapport. Shouting at customers and a high temperamental personality is not for a person who deals with client. Highly disappointed.
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Pnet's replyOfficial
03 Apr 2022, 13:18Dear Lerato,
Thank you for your feedback, and my apologies for the delayed response. I casn assure you that we take our Customer Support very seriously and I'm sorry to hear that we have not met your expectatins on this occassion. I will share your feedback with the relevant team member and manager.
Thanks for your kind acknoweldgement of the hard work and efforts by Anthea and Clinton. We will aim to delight you across all our customer touchpoints in future.
Kind regards,
Michelle.
Thank you for your feedback, and my apologies for the delayed response. I casn assure you that we take our Customer Support very seriously and I'm sorry to hear that we have not met your expectatins on this occassion. I will share your feedback with the relevant team member and manager.
Thanks for your kind acknoweldgement of the hard work and efforts by Anthea and Clinton. We will aim to delight you across all our customer touchpoints in future.
Kind regards,
Michelle.
Best regards,
Pnet's reply03 Apr 2022, 13:18
Official
Dear Lerato,
Thank you for your feedback, and my apologies for the delayed response. I casn assure you that we take our Customer Support very seriously and I'm sorry to hear that we have not met your expectatins on this occassion. I will share your feedback with the relevant team member and manager.
Thanks for your kind acknoweldgement of the hard work and efforts by Anthea and Clinton. We will aim to delight you across all our customer touchpoints in future.
Kind regards,
Michelle.
Thank you for your feedback, and my apologies for the delayed response. I casn assure you that we take our Customer Support very seriously and I'm sorry to hear that we have not met your expectatins on this occassion. I will share your feedback with the relevant team member and manager.
Thanks for your kind acknoweldgement of the hard work and efforts by Anthea and Clinton. We will aim to delight you across all our customer touchpoints in future.
Kind regards,
Michelle.
Best regards,