Worst customer service - rather use alternative job search site

I currently cannot complete my profile as I keep on getting an error that my ID number exists on the database. Firstly I cannot remember if I ever used Pnet before. Anyway, I logged a ticket as the error suggested. It has been 5 days now and 3x tickets later and I still did not get any feedback. This is unacceptable customer service. I will not make use of this place at all.