KM
Kedibone M
1 reviews | Active since Jun 2014
07 Mar 2023, 14:04
sad than upset at the treatment
Your agents keep closing tickets without assisting; all I asked for was help altering my email address. 4 tickets later, no help. At least one Themba attempted to respond but then vanished when I explained what was happening. Valencia did not bother with responding at all. Ticket number 541724 Closed with no resolution, 538522 closed with no resolution, 541768 closed with no resolution.
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Pnet's replyOfficial
07 Mar 2023, 15:41Hello Kedibone. I'm sorry to hear that you have not had a good experience with us. I have spoken to our Customer Support Manager and he has explained that your two emails that were sent separately were routed to two separate Customer Support Consultant's and both have requested you supply your ID number for them to further assist.
With regards to the tickets closing, our system will automatically close the case once the consultant has responded to the requester, otherwise we would be in danger of having thousands of open tickets at any given time while waiting for the requester to respond (as many never do). Once you reply with your ID number as requested, the system will re-open the ticket.
With regards to the tickets closing, our system will automatically close the case once the consultant has responded to the requester, otherwise we would be in danger of having thousands of open tickets at any given time while waiting for the requester to respond (as many never do). Once you reply with your ID number as requested, the system will re-open the ticket.
Pnet's reply07 Mar 2023, 15:41
Official
Hello Kedibone. I'm sorry to hear that you have not had a good experience with us. I have spoken to our Customer Support Manager and he has explained that your two emails that were sent separately were routed to two separate Customer Support Consultant's and both have requested you supply your ID number for them to further assist.
With regards to the tickets closing, our system will automatically close the case once the consultant has responded to the requester, otherwise we would be in danger of having thousands of open tickets at any given time while waiting for the requester to respond (as many never do). Once you reply with your ID number as requested, the system will re-open the ticket.
With regards to the tickets closing, our system will automatically close the case once the consultant has responded to the requester, otherwise we would be in danger of having thousands of open tickets at any given time while waiting for the requester to respond (as many never do). Once you reply with your ID number as requested, the system will re-open the ticket.