Poor new website & no resolution to query

On 5 Feb I spent 3 hrs updating my entire career experience in perfect detail (more than 15 years) on PNet, using their new annoying website (I've been a happy user since 2010), which looks to me hasn't been properly tested before go live (I'm an emarketing professional). Either by uploading my photo or by deleting my old CV, absolutely all my info disappeared without any alert boxes appearing. I nearly cried. I don't have another 3 hours to give to just merely uploading my info and I can't recall the words I've written in the various text boxes - there was so much to fill out - apart from Job Placements the most user hostile job board currently. I called and spoke to someone who clearly couldn't help me, then I emailed and received a \woe is me pre-written excuse"email - I've never come across email responses to complaints where they clearly are not trying to help you"