PNET HAS THIS MOST PATHETIC AND UNRESPONSIVE CUSTOMER SUPPORT SERVICE EVER

I've experienced atrocious, disgraceful & foremost unresponsive customer service from PNet's customer support team.

In my opinion, PNet is one among the leading job boards / job seeking portal service providers in South Africa, yet they are *********** and unprofessional with a "f*ck you" attitude. They couldn't care less for the job seekers that's experiencing the ****tiest customer service. We the ones having to battle with either login errors or errors messages that states:-

"The ID number provided is already registered on our database, please contact our support team ffor assistance - ***********"

E-mails dated 2 & 4 February'21 was sent to the customer support team. A third follow up e-mail was sent on 16 March'21 (keep in mind that their main contact e-mail *********** was copied in all the e-mails as well)

When the query was 1st logged on 2 February'21, an automatic response email was received within 1 minute from *********** stating;

"Your ticket has been created with the ticket ID ****** and subject "ERROR COMPLETING PNET PROFILE" - Someone from our customer service team will review it and respond shortly.

Regards, PNet Pty Ltd Support Team"

Yet, they didn't respond or resolved the matter, nor have they had the decency to contact me to tell me they busy with the query or that the matter has been resolved.

We, the users and the job seeking candidates utilizing their platform and services that's experiencing these errors and problems, are the ones getting exasperating and fed-up.... and what is PNet doing??? PNet sits around showing us the finger with no care in the world, because, they have jobs, so why should they give a sh*t about anybody else.... This angers me more knowing they getting paid to do a simple job, but in actual fact, they do absolutely f*ck-all and getting a salary for it.

For all one knows, after my last e-mail dated 16 March'21, may be, as luck may have it and God willing, they adopt the decision and perform their duties, we'll receive better service... Who knows, maybe our problems will be resolved.

#LetsBeOptimistic

FROM: A VERY ****ed off job seeker!