NO RESPONSE OR FEEDBACK

I logged onto Pnet & it notified me that I have a duplicate account and should email Pnet. I emailed them & they asked for my ID number to reset my account. I advised the person TWICE not to reset the active account as I use it all the time. They ignored my instructions & have never heard from Pnet after letting them know that I cannot access my account. To date they haven't gotten back to me, no one has even called/emailed after numerous emails to them to try & sort out my account. I NEED ACCESS TO MY PROFILE!