No Response from PNet Team

I cannot apply for any jobs on PNet because I cannot complete my new profile on PNet. I have an old existing profile which contains my ID number - I do not have the login details for it (I lost both the email and password details).

My new profile won't accept my ID number as it says "This ID Number is already registered in our database. Please contact our support team for assistance: **********

I sent ********** an email last week June 12th and no response as yet....