Bad Service and No response

I have sent a few e-mails to try and get Pnet to remove me and my husband ID numbers from Pnet so that we can re- register with Pnet again, but to no prevail. They do not assist you and neither get back to you. I think that if Pnet adds an e-mail for us to use that someone should be getting back to you but no one ever does. So what is the use of using Pnet to find a job and you can not register. PLEASE GET YOUR ACT TOGETHER AND HELP!!!!!!!