ACCOUNT LOCKED, NO RESPONSE TO MY EMAIL FOR ASSIST

I am currently unemployed and had updated my PNET account to begin intensive jobhunting.<br> I had changed my password.<br> Last week I had tried to attempt to log in just once and i was locked out of my account.<br> I cannot understand why i was locked out as i understand it is only after three failed log in attempts and this was my new password.<br> I had sent a report to PNET for assistance to help me with my account, it is a week now and I need to apply ASAP, still no response.<br> <br> PLEASE HELP.<br> <br> Miss P.Naidu <br>