Based on recent customer reviews, Pnet is drawing sustained criticism from both job seekers and paying employers. The dominant complaint is an inability to submit applications, with users repeatedly blocked by an "incomplete profile" message despite filling in every section. Others report login and OTP failures, missing CV and document editing tools, unwanted Emma Jacobs alert emails, and privacy concerns over personal details appearing without consent. Recruiters describe costly advert packages that delivered no results, unanswered phones, closed support tickets, and outstanding refunds. Long-standing loyal users say the older platform worked far better.
Replied to 100% of negative reviews
Reply time on negative reviews: 125h 33m
TrustIndex
2.7
Ranking
#13
in Business & Legal Services
Reply Time
125h 33m
NPS Score
-50
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 125h 33m
Nov '25 - Oct '26
Frequently Asked Questions About Pnet
What do customers say about Pnet?
Based on recent customer reviews, Pnet is drawing sustained criticism from both job seekers and paying employers. The dominant complaint is an inability to submit applications, with users repeatedly blocked by an "incomplete profile" message despite filling in every section. Others report login and OTP failures, missing CV and document editing tools, unwanted Emma Jacobs alert emails, and privacy concerns over personal details appearing without consent. Recruiters describe costly advert packages that delivered no results, unanswered phones, closed support tickets, and outstanding refunds. Long-standing loyal users say the older platform worked far better.
Is Pnet trustworthy?
Pnet has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 125 hours 33 min. Hellopeter has tracked Pnet across 145 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2011
Paid Nearly R3,500 Upfront – No Advert, No Service and No Refund
I placed an advert with this company and paid close to R3,500 upfront for a 30-day listing. After payment, I received an email advising that a link would be sent to me so that I could create and activate my listing. Four days later, I still had no link and therefore no advert. Trying to get assistance was an absolute nightmare. There is no proper telephone number on the website where you can simply call and speak to someone about a service you have already paid for. Eventually, someone from Accounts contacted me and explained that there had been an error with their website. At that point I requested a refund because they had failed to provide the service I had paid for. I could not continue waiting for an advert that was supposed to run for only 30 days, so I had no choice but to advertise the position through LinkedIn instead. It is now approximately a week later, and I have received no refund and no meaningful communication regarding when my money will be returned. What makes this particularly unacceptable is that they were perfectly capable of taking almost R3,500 from me upfront, yet when they failed to deliver the service, I am left chasing them with no proper way of contacting anyone. South African consumers have a right to timely performance of paid-for services under section 54 of the Consumer Protection Act, and where a supplier fails to perform to the required standard, the Act provides for a remedy or an appropriate refund. I am not asking for anything unreasonable. You did not provide the service I paid for. Your Accounts department acknowledged that there was a problem on your side. I requested my money back. Refund me. Taking payment upfront, failing to provide the service and then making it extremely difficult for a customer to obtain their refund is a disgraceful way to conduct business. I certainly will not use this company again.
1 reviews | Active since May 2011
Paid Nearly R3,500 Upfront – No Advert, No Service and No Refund
I placed an advert with this company and paid close to R3,500 upfront for a 30-day listing. After payment, I received an email advising that a link would be sent to me so that I could create and activate my listing. Four days later, I still had no link and therefore no advert. Trying to get assistance was an absolute nightmare. There is no proper telephone number on the website where you can simply call and speak to someone about a service you have already paid for. Eventually, someone from Accounts contacted me and explained that there had been an error with their website. At that point I requested a refund because they had failed to provide the service I had paid for. I could not continue waiting for an advert that was supposed to run for only 30 days, so I had no choice but to advertise the position through LinkedIn instead. It is now approximately a week later, and I have received no refund and no meaningful communication regarding when my money will be returned. What makes this particularly unacceptable is that they were perfectly capable of taking almost R3,500 from me upfront, yet when they failed to deliver the service, I am left chasing them with no proper way of contacting anyone. South African consumers have a right to timely performance of paid-for services under section 54 of the Consumer Protection Act, and where a supplier fails to perform to the required standard, the Act provides for a remedy or an appropriate refund. I am not asking for anything unreasonable. You did not provide the service I paid for. Your Accounts department acknowledged that there was a problem on your side. I requested my money back. Refund me. Taking payment upfront, failing to provide the service and then making it extremely difficult for a customer to obtain their refund is a disgraceful way to conduct business. I certainly will not use this company again.
1 reviews | Active since May 2019
Frustrating new update
Can’t change my cv as the new update doesn’t have functionality to change it. There is no ‘what recruiter’s see’ section nor is there ‘My documents’ section as I see from other complaints. There is no functionality to block certain companies from reaching out to unnecessarily. I literally had to delete my entire profile to upload a new cv
1 reviews | Active since May 2019
Frustrating new update
Can’t change my cv as the new update doesn’t have functionality to change it. There is no ‘what recruiter’s see’ section nor is there ‘My documents’ section as I see from other complaints. There is no functionality to block certain companies from reaching out to unnecessarily. I literally had to delete my entire profile to upload a new cv
1 reviews | Active since May 2013
PNet: Great UI, Ghosting my Filters.
"I’m disappointed with the current state of PNet’s notification system. Even after meticulously updating my job criteria and alert frequency, I am being bombarded with irrelevant listings. It’s off-putting to see a great website fail at basic user preferences. If this isn't resolved, I'll be forced to close my profile and move to a different platform." PS: Who is Emma
1 reviews | Active since May 2013
PNet: Great UI, Ghosting my Filters.
"I’m disappointed with the current state of PNet’s notification system. Even after meticulously updating my job criteria and alert frequency, I am being bombarded with irrelevant listings. It’s off-putting to see a great website fail at basic user preferences. If this isn't resolved, I'll be forced to close my profile and move to a different platform." PS: Who is Emma
1 reviews | Active since Aug 2015
Emma Jacob's is filling up my inbox!
I am getting frastrated from Emma Jacobs the emails alert are too much is she real. Is she working for Pnet or is a spam please I need to know if I unsubscribe her will I still get emails from Pnet?
1 reviews | Active since Aug 2015
Emma Jacob's is filling up my inbox!
I am getting frastrated from Emma Jacobs the emails alert are too much is she real. Is she working for Pnet or is a spam please I need to know if I unsubscribe her will I still get emails from Pnet?
1 reviews | Active since Sept 2021
Subject: My Private Cell Number Is Being Published Without Permission
I am shocked to see that Pnet has published my personal cell phone number online without my consent. This is a serious invasion of privacy and completely unacceptable. I have not authorized my private number to be shared publicly in any way. I require: Immediate removal of my number. Written confirmation once this has been done. An explanation of how this happened. Publishing someone’s private contact details without consent is irresponsible and potentially ********. Please treat this as urgent. I expect this issue to be resolved immediately.
1 reviews | Active since Sept 2021
Subject: My Private Cell Number Is Being Published Without Permission
I am shocked to see that Pnet has published my personal cell phone number online without my consent. This is a serious invasion of privacy and completely unacceptable. I have not authorized my private number to be shared publicly in any way. I require: Immediate removal of my number. Written confirmation once this has been done. An explanation of how this happened. Publishing someone’s private contact details without consent is irresponsible and potentially ********. Please treat this as urgent. I expect this issue to be resolved immediately.
1 reviews | Active since Jan 2022
No response from Pnet. False profile created without the individual's knowledge!
It appears to be impossible to speak to someone or to get an email response to request the immediate removal of a CV and personal information that appears to have been uploaded to your platform without the consent or knowledge of the individual concerned. Emails do not work, no one answers the phone number given on the website. This is extremely frustrating!
1 reviews | Active since Jan 2022
No response from Pnet. False profile created without the individual's knowledge!
It appears to be impossible to speak to someone or to get an email response to request the immediate removal of a CV and personal information that appears to have been uploaded to your platform without the consent or knowledge of the individual concerned. Emails do not work, no one answers the phone number given on the website. This is extremely frustrating!
1 reviews | Active since Jan 2026
Not sure to go to an interview that was confirmed from pnet but from Mk Marketing
Hi my name is thato I app**** and got a feedback from you and have been invited to an interview from Mk Marketing and now I can't find it anywhere this company and they reviewed my profile from you guys now am not sure whether to go this interview or not is not even here in hellopeter
1 reviews | Active since Jan 2026
Not sure to go to an interview that was confirmed from pnet but from Mk Marketing
Hi my name is thato I app**** and got a feedback from you and have been invited to an interview from Mk Marketing and now I can't find it anywhere this company and they reviewed my profile from you guys now am not sure whether to go this interview or not is not even here in hellopeter
1 reviews | Active since Jan 2026
Pnet error application
I have been unable to apply for vacancies , whenever i try apply i get an error and a message saying “my profile is incomplete , You can’t apply to jobs with an incomplete profile. Please fill out any missing information to continue with your application“ . I have went through my profile countless times, it does not show where information might be missing. I do not know if this is a technical glitch on their side or what.
1 reviews | Active since Jan 2026
Pnet error application
I have been unable to apply for vacancies , whenever i try apply i get an error and a message saying “my profile is incomplete , You can’t apply to jobs with an incomplete profile. Please fill out any missing information to continue with your application“ . I have went through my profile countless times, it does not show where information might be missing. I do not know if this is a technical glitch on their side or what.