TD
Taryn D
1 reviews | Active since Feb 2014
09 Apr 2015, 13:53
Training needed!
I have noticed over a number of months the staff at this particular PNA changes like the seasons. but they all have one thing in common: bad service! so not only are the shelves packed incorrectly...items often not priced but dont dare ask them for anything because its just too much effort for them! I myself workl in retail so I know what is expected. I travelled all the way to Cape Gate on Tuesday to PNA and the service I experienced at that branch was so much better and funny enough the same stock cheaper as well. But why should I have to drive 10mins away?? Proper product training as well as customer service training is needed at the Durbanville branch for sure
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PNA Stationers's replyOfficial
19 Jan 2016, 14:26Hello MrsDekel,
Please accept my apology for the late reply.
It is true that the staff members changed like the seasons, but we try to eliminate it to a certain point.
Please note that each new staff member receive training, so please do not hesitate to report a unhelpful staff member to the Manager in order to take further steps.
I am confident that the service what you will receive know will be up to standard.
Thank you for confirming that PNA Cape Gate is up to standard.
Have a lovely day further.
Kind Regards,
Jessika van der Westhuizen
Please accept my apology for the late reply.
It is true that the staff members changed like the seasons, but we try to eliminate it to a certain point.
Please note that each new staff member receive training, so please do not hesitate to report a unhelpful staff member to the Manager in order to take further steps.
I am confident that the service what you will receive know will be up to standard.
Thank you for confirming that PNA Cape Gate is up to standard.
Have a lovely day further.
Kind Regards,
Jessika van der Westhuizen
Best regards,
PNA Stationers's reply19 Jan 2016, 14:26
Official
Hello MrsDekel,
Please accept my apology for the late reply.
It is true that the staff members changed like the seasons, but we try to eliminate it to a certain point.
Please note that each new staff member receive training, so please do not hesitate to report a unhelpful staff member to the Manager in order to take further steps.
I am confident that the service what you will receive know will be up to standard.
Thank you for confirming that PNA Cape Gate is up to standard.
Have a lovely day further.
Kind Regards,
Jessika van der Westhuizen
Please accept my apology for the late reply.
It is true that the staff members changed like the seasons, but we try to eliminate it to a certain point.
Please note that each new staff member receive training, so please do not hesitate to report a unhelpful staff member to the Manager in order to take further steps.
I am confident that the service what you will receive know will be up to standard.
Thank you for confirming that PNA Cape Gate is up to standard.
Have a lovely day further.
Kind Regards,
Jessika van der Westhuizen
Best regards,