1 reviews | Active since Jul 2014
Store refuse to exchange a bag that is still under warranty
<p>I would like to raise a complaint for how The Glen PNA handled the issue I had with my son's backpack which I bought early February 2017 and its torn at the moment.I lost my cash slip and they feel that they cannot help me as I do not have proof of purchase.Is this really fair?This backpack still has got a barcode surely they can use to see when this backpack was sold.I am very disappointed and I plan on taking this to Consumer Rights as my rights has been violated if this doesn't get resolved by close of business today.</p>
Good day,
Thank you for informing us about your recent experience with PNA The Glen. We apologize if the service did not meet your expectations, and appreciate you taking your time to share your concerns.
Any customer will be required to provide the cashier/staff at the store with proof of purchase (till slip, invoice or any other form of proof of payment to the supplier), before processing any refund, exchange or guarantee claim. In terms of s56 and s55 of the CPA: If any goods do not comply with the imp**** warranty of quality, you will have the right to return the goods within 6 (six) months of purchase. These goods will be assessed and sent for repairs or replaced for the same product or refunded in full.
Good day,
Thank you for informing us about your recent experience with PNA The Glen. We apologize if the service did not meet your expectations, and appreciate you taking your time to share your concerns.
Any customer will be required to provide the cashier/staff at the store with proof of purchase (till slip, invoice or any other form of proof of payment to the supplier), before processing any refund, exchange or guarantee claim. In terms of s56 and s55 of the CPA: If any goods do not comply with the imp**** warranty of quality, you will have the right to return the goods within 6 (six) months of purchase. These goods will be assessed and sent for repairs or replaced for the same product or refunded in full.