Sour employees, every time

I recommend that this store be refranchised. The staff are so sour, unhelpful, and entirely a negative influence on this outlet. Walking into the store and greeting them is such an imposition on their lives and you will get nothing but curt and unfriendly responses once you even manage to get a response. If you care nothing about customer experience, at least replace the management and staff to see if you can increase revenue by more customer willing to interact with your store.