NR
Natalie R
1 reviews | Active since Aug 2015
31 Aug 2015, 15:37
RUDE!
I went to PNA in Greenstone on Friday afternoon and I purchased goods worth R98, their card machine \was not working"so they proceeded to another machine where I asked if my money will be taken twice"
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PNA Stationers's replyOfficial
19 Jan 2016, 14:02Hello natalievr10,
Please accept my apology for the late reply.
Please note that 99% of the time if a card machine shows an error, but the credit did in actual fact not go through and the store did not receive payment.
It is true that sometimes the client receives an sms stating that the money did go through, but it has not been deducted, please note that the banks has confirmed that this sms is not an absolute transactional proof on what is actually happening on the account and sometimes even thought it shows that it has been deducted it has not been.
In the light of the above before any moneys can be refunded the bookkeeper need to go through the bank statements in order to confirm that payment has been received and then do the refund.
Unfortunately due to each entity using their own bank accounts and bookkeepers and also due to responses it does take more than 2 days, but it is the stores responsibility to first contact the people involved before making a comment or promise in this regards.
Your complaint has been viewed before and the stores were given proper training on how to handle situations like this in a proper manner.
Once again please accept my apology
Kind Regards,
Jessika
Please accept my apology for the late reply.
Please note that 99% of the time if a card machine shows an error, but the credit did in actual fact not go through and the store did not receive payment.
It is true that sometimes the client receives an sms stating that the money did go through, but it has not been deducted, please note that the banks has confirmed that this sms is not an absolute transactional proof on what is actually happening on the account and sometimes even thought it shows that it has been deducted it has not been.
In the light of the above before any moneys can be refunded the bookkeeper need to go through the bank statements in order to confirm that payment has been received and then do the refund.
Unfortunately due to each entity using their own bank accounts and bookkeepers and also due to responses it does take more than 2 days, but it is the stores responsibility to first contact the people involved before making a comment or promise in this regards.
Your complaint has been viewed before and the stores were given proper training on how to handle situations like this in a proper manner.
Once again please accept my apology
Kind Regards,
Jessika
PNA Stationers's reply19 Jan 2016, 14:02
Official
Hello natalievr10,
Please accept my apology for the late reply.
Please note that 99% of the time if a card machine shows an error, but the credit did in actual fact not go through and the store did not receive payment.
It is true that sometimes the client receives an sms stating that the money did go through, but it has not been deducted, please note that the banks has confirmed that this sms is not an absolute transactional proof on what is actually happening on the account and sometimes even thought it shows that it has been deducted it has not been.
In the light of the above before any moneys can be refunded the bookkeeper need to go through the bank statements in order to confirm that payment has been received and then do the refund.
Unfortunately due to each entity using their own bank accounts and bookkeepers and also due to responses it does take more than 2 days, but it is the stores responsibility to first contact the people involved before making a comment or promise in this regards.
Your complaint has been viewed before and the stores were given proper training on how to handle situations like this in a proper manner.
Once again please accept my apology
Kind Regards,
Jessika
Please accept my apology for the late reply.
Please note that 99% of the time if a card machine shows an error, but the credit did in actual fact not go through and the store did not receive payment.
It is true that sometimes the client receives an sms stating that the money did go through, but it has not been deducted, please note that the banks has confirmed that this sms is not an absolute transactional proof on what is actually happening on the account and sometimes even thought it shows that it has been deducted it has not been.
In the light of the above before any moneys can be refunded the bookkeeper need to go through the bank statements in order to confirm that payment has been received and then do the refund.
Unfortunately due to each entity using their own bank accounts and bookkeepers and also due to responses it does take more than 2 days, but it is the stores responsibility to first contact the people involved before making a comment or promise in this regards.
Your complaint has been viewed before and the stores were given proper training on how to handle situations like this in a proper manner.
Once again please accept my apology
Kind Regards,
Jessika