Rewards cards for some and not others

PNA has a rewards program for some of it's customers and not others. Every time I go there, they ask me if I have a rewards card (or whatever it is called), and I tell them I don't. I ask for one but they have not had them for two years or more. They say they are in the process of getting them but never do. PNA is hectically sluggish if they can't get their act together in 2 years!! I have asked for head office's number and have called them on countless occasions. Sometimes someone answers and often there is no-one there. If someone answers, it is to tell me that A, B, or C will call me back (Jokes), or that there is just no-one there! Well that figures- nothing is getting done because no-one is a work most of the time. Time for a boycott. Not that you would bother anyway.