RETURNS NOT ACCEPTED AT ALL STORES

Good Day,

I was somewhat disappointed with the service I received from the staff in the store at Elridge Centre yesterday being the 12/02/2018.

I purchased a parker pen at the PNA at Greenstone for a gift, however, upon the person receiving the gift, it was duplicated. I wanted to return the parker pen in its original packaging and was quite happy to get some other things in the store and take the balance as a refund on my card or in cash. Yes, i do understand that according to your refund policy, a proof of purchase needs to be presented on returning of goods purchased, however, I was honest enough to say in the beginning that I was not in position of this and that I needed to obtain other things from the store and the balance could be refunded to me.

The lady then proceeded to ask me which store I had purchased the pen gift set from, to which I said that I had purchased it from your PNA at Greenstone but was returning it here. She then just turned around and said that she couldn’t help me as it was not part of their chain stores. I am 28 of age and never in my entire life have I ever had an issue in returning something brought from a franchise whether it be Edgars, CNA or any other well known franchise. The attitutude from the staff member was something far from shocking. I was very disappointed at the way that the situation was handles. She did not even try in any way to assist me in returning a product that I had purchased. To me, each sale that is made in your stores keeps your doors open and helps pay your staff members. I have been a client to PNA for many years and I have never had an issue with returning goods of any value to the store no questions asked. I am pleading to you for assistance with regards to this matter as I am sitting with a product that I no longer need. It is not your fault that I no longer have the receipt for this purchase, but there must be some way that I can get some form of refund and continue to be a customer to any PNA countrywide. Your feedback with regards to the abovementioned will be greatly appreciated.