Quality Customer Service

One Saturday I took my son stationery shopping it was a real daunting task going from one shop to the other and ending up not having every item on the detailed grade 1 list. There was a very specific dictionary needed and when phoning around to book and stationery shops I realised it was a popular back to school item and sold out everywhere. I made a last attempt call before giving up to PNA in Plumstead and Nicola assisted me to check if any in stock there came back to say none however she saw one of the stores has stock and offered to call them to make double sure they have and if so asked if I prefer to collect it at Plumstead then it can be arranged but she will call me right away to confirm they have stock. She did exactly that and promised to call me once it arrives at the store. The next day I received the call I was delighted that the search was over. She kept it aside for me until I could collect. Nicola extremely friendly and so helpful this is what Quality Customer Service is keep Up the great work you will go far in life. Employers should commend their staff for such great service. Thank You.