Poor Customer service PNA Silverton

On the 9th of May 2022 at 14:34, I went to a PNA store in Silverton Pretoria to purchase a CadII Bts trolley bag for my 11-year-old daughter and upon the purchase, we were served by Portia Mogajana who was not so enthusiastic about helping us with a smile or warm friendly countenance, My daughter let me know that there were dividers that come with the CadII trolley bag that was not attached on the bag when we asked Portia about the dividers she assured us that she will give us a call to come to pick up the dividers from the store once received from their CadII representative and till today we have been waiting on Portia to let us know of the arrivals of the dividers. I Once called the store and Portia rudely told me to go to another store to pick up the dividers even after a asked to speak to a manager or even suggested she speak to her manager to do an Inter branch transfer which would be an easier process. Poor customer service from the store and from Portia Mogajana as yet today my daughter's CadII bag is still without dividers, I refuse to go to another store to pick up the dividers as fuel costs have skyrocketed and I have the constitutional right to receive good customer service as we paid for an incomplete bag R1499.00