PNA Silverlakes / Hazeldean Shocking!!

PNA Silverlakes/ Hazeldean Extremely disappointing, this used to be a lovely store, and always my first choice to purchase text books. However there seems to have been a policy change with regard to their educational books. The section is much smaller and has been blocked off with signage stating that customers need to ask for assistance in order to look at the text books. I went to the sales counter, and asked the lady for assistance, she wanted to know what book I wanted, I told her that I needed to see what stock they had as I needed a few books. She sent a young gentleman with me. I asked him for the 2 grade 12 books I needed, he said he needed to check the system, I said that was fine I would wait there for him, while I looked for the other books I needed. After a while I noticed him hovering next to me, so I asked him if he had found the grade 12 books? He rep**** he needs to check the system, so I said ok please check for me, and he rep**** That he could not leave me there unattended. When I asked why he said it was store policy. From this I can only assume that the PNA in silverlakes has decided that all customers entering their store are there to ***** textbooks and need to be monitored at all times while looking at these books. Such a broad assumption that all customers are ********s and should be treated as such! Extremely disappointing. And a very humiliating experience! I told the gentleman that I would then go to another PNA and look for the books there. He and his manager who walked passed during this interaction where not too phased! The best way to prevent customers from purchasing products is to keep it out of reach of customers! If this is PNA Silverlakes intention then well done! You succeeded in selling zero textbooks today!