PNA not accredited sellers of CRICUT

On 15 April 2023 I purchased craft supplies from PNA Tygervalley to the amount of R7550.79. One of the items I purchased was a CRICUT MUG PRESS Machine.

The same evening I opened the box, read the instructions and proceeded to register and install the machine to my current CRICUT account.

The MUG PRESS did not install properly and does not start up or remotely activate at all. I tried several times with no positive result. I left it and tried again during the course of the week. No difference.

I contacted CRICUT head office in USA to assist.

I returned the machine to the store on 24 April 2023 and was told the following:

I have to get a letter from USA to say that PNA must replace my machine but that is not quite how it will work because a third party is now involved whom I was never informed of during the purchase. I had to contact a company called Recton and deal with them regarding this machine. When I purchased the item i was never informed of this third party and I was not informed of the fact that PNA is NOT an accredited agent to sell this product but that they are outsourced by the third party to sell this product therefor I can jump up and down and scream my lungs out but I will not get either a refund or an exchange. I then brought their attention to their POLICY on their till slips which is proof of payment whereby the store POLICY cleary states that I am to either get a refund or an exchange. The store management refuses to honour their policy and I was told by the manager that only some people get refunded because of some long nonsensical story. Let me also add that I was never given a proper SA electrical cord for the machine but only had the foreign plugs and cords.

So now I will speak to my lawyer to issue them with a notification of a case that will be made with consumer protection for A: not honouring their policy and B: ******* practice by not informing the customer that PNA are NOT authorized resellers of CRICUT.

They did not give me a disclaimer to sign nor did they explain the refund or exchange procedures for a product that CRICUT USA have not accredited them (PNA) to sell.