WV
Wilmien V

1 reviews | Active since Jun 2016

28 Jun 2016, 07:32

PNA Finding Dory Promotion

<p>On 19th June'16 I entered the PNA promotion on the "Get a free Nu Metro or Ster-Kinekor Movie Ticket by spending R150 or more". This was done via whatsapp as indicated on the promo detials, I then received feedback saying "congradulation u have qualified for a movie pin! Please select: 1 Ster Kinekor 2 Nu Metro" which I did. Up till today 28 June'16 I have not received any feedback regarding the pin. I have now tried numorous comunication methods to contact PNA but without success. The contact number and email address they supply on the promotion terms and conditions does not work and neither can I get thru to their normal contact details. this is very disappointing customer service.</p>

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Replies (2)
PNA Stationers
PNA Stationers's reply30 Jun 2016, 09:30
Official

Good Morning Wilmien,

Please accept my apology. It usually takes between 48-72 hours, which is long overdue.

I am busy following up in order to assist you and will revert shortly.

Best Regards,

Jessika van der Westhuizen

**********

PNA Stationers
PNA Stationers's reply12 Jul 2016, 11:42
Official

Good Morning,

I confirm that the matter has been resolved and that you have received your price.

Apologies regarding the delay.

Kind Regards,

Jessika van derWesthuizen