Pathetic service from PNA Herm****

We bought two Boomerang school trolleys from PNA Herm**** on the 18th of January 2021. The handle of one of them came loose and we took it back on the 11th of March. We were told to give them 10 days for feedback. Today, almost one month after we took it back, we still have no communication from PNA Herm****. We went to the store today, the 3rd of April and were told to wait, it can another two months. We spend a lot of money on these two trolleys and we expect better service than this. We have twins, both go to the same school, have t he same subjects with the same teachers and take the same books to school. The manager at your Herm**** branch insinuated that my son mishandled the trolley and overloaded it. My questions then - how come his sister's trolley is still in perfect condition if they attend the same classes at the same school? To expect from him to go to school without a school trolley is ridiculous! We have already waited one month, I am NOT prepaired to wait another two months and I am definitely NOT sending my son back to school without his new, expensive trolley. Therefore I expect delivery within the next 7 days of his original trolley, repaired to perfection, or a new one. Please note that this review will also be posted on Facebook. You can contact me on *** for delivery arrangements.