Over promised and dismally under delivered.

December I went and bought stationery and textbooks from PNA at Mall of Africa. I was asked if I had their rewards card and my answer was no however I would be delighted to have one. The lady that was assisting me looked and came back with answer that said they are out of the rewards cards and stated that they have been ordered and they should be available the next day. Great, she then offered to keep my stuff and she would give me a call so I could go to the store to complete my purchase. I waited the whole day for the call and later decided to drive to the store as I wanted to meet my stationery target.

I got to the store looked for the lady who assisted me the day before. Fare enough there informed that she was still on lunch. I waited in the store as there was still a few more books I needed to look for to add to my purchase. She finally came and I was informed the cards are not available and she asked her supervisor for him to say the manager forgot to order the cards. I then asked the lady who was assisting me to void the sales and that I would go somewhere else. They all said including the supervisor I should go ahead with the purchase and they will take my details and retain my receipt and they would ensure that as soon as they receive the cards they will register for me and reconcile the points for me and they will call me to come and fetch the card. I spent close to R3000.00 for the purchase and would appreciate the cash back. But my issue is the integrity, honesty and transparency that was lacking from the PNA staff. They could have been open with me and as they are employees and knows the nitty-gritty of their workplace, they should have not over promised because they have not delivered non of their promises since.