No text books delivered for academic year

How disappointing to have paid for text books at the end of November and we are now into February and we have still not received our text books. Apparently it is the suppliers fault however why do you not check with your suppliers before you offer a service. My son has had 3 cycle tests and no text books to study from. When he did finally get text books he only received half of them. PNA I used to love your stores but I will never do business with you again, and I will be sure to tell everyone I know ! And Head office doesn't get involved in complaints !