*** service

Disgusting customer service @PNA Silverton by store manager yesterday,I went in to the store explained to the lady at the door that i bought a pencil case on Tuesday the 11th de zip is faulty i dont have the slip but have the proof of purchase she called the de manager by the name of Elisah who responded by saying that she will not assist without slip i must call head office,my respond to her was that i will not call head office and ask if the is no other solution to my problem she was shouting in front of all customers telling me that she will not assist me,

1. U cant assist a customer at the door of the store 2.U cant back chat to client screaming as manager of the store with clients from the door to the cashier tills I did not want any refund all i wanted was an exchange for a quality pencil case ,I understand that every store has their policy and procedures but Iam not the first customer to come with such an issue by now the should be a procedure on how to solve such quiry A proper Management Training should be given to such store managers