Incorrect pricing on products

First of all, I love PNA and I love the products in your stores and I have never had an issue before.

On Tuesday, 26 December I went to the N1 City store to buy laminating pouches.

On the shelf there were 3 different prices and brands of laminating pouches, all packs of 100s which is what I wanted. I decided to go for the cheapest one which was R109.99 so I decided to get 3 packs because I thought they were priced really well and in my budget.

When I got to the till my bill came up to almost R450 when I thought it would be around R330. I asked the cashier how much the laminating pouches were each and she said they were R140 something. So I went back to the shelf to check and see if it was my mistake, but there was still a huge pile of the brand I chose directly above the R109.99 price on the shelf. I asked someone working in that isle what was going on and she said it was a different brands price which was not even in stock. The product I took actually had to price on the shelf at all.

I then chose 2 packs of a different brand which was R129.99 because I could not afford a third pack of the original brand I took (the one where the pricing on the shelf said R109.99 but it was actually R140 something) this was upsetting because I could not afford the third pack which I wanted originally.

The cashier didn't really respond to me when I brought two packs to the counter because of the incorrect pricing, she just called whoever to remove the other 3 packs from the system and then I paid. I did not get an apology or any kind of response about the situation. I Even said out loud that I should actually pay the price that's on the shelf but got no response. I was never rude at all.

I felt like the right thing to do was to allow me to pay for the price that was on the shelf. Even after bringing it up again that the price on the shelf was incorrect on the shelf, to the person who removed the 3 packs from the system who I assume was the manager, she did not respond at all. It was like everyone there was just pretending that nothing was wrong. Very poor customer service.

Unfortunately I did not get any names because I was not planning on making a complaint because I'm not that type of person, but after some thought I decided it was the right thing to do.